Customer Service

*Please use this guide to assist you while shopping our on-line natural health store.
If you have any additional questions or you simply want to drop us a comment, email us at: CustomerService@TheNaturalSanctuary.com

We are here 24 / 7 / 365 PST USA and will usually respond within 1-4 hours (or less) by email;
or you can call us - see Contact page. Thank you.

Andrea, Customer Service Manager

Menu:
About Our Service
How do I order products?
How do you ship and what are your rates?
What payment methods do you accept?
Return Policy/Guarantee.

About Our Service

TheNaturalSanctuary.com strives to provide credible accurate information, with unwavering integrity. Your personal information will never be given or sold away (including your email address). When processing an order during checkout, we provide SECURE 128-bit SSL protection for private online transactions; our security certificate is up-to-date and you can be assured that shopping TheNaturalSanctuary.com is a safe, discreet and totally private experience.

How Do I Order?

Ordering products on TheNaturalSanctuary.com is simple:

1. Find the products you wish to order by using the menu on the left of every screen.
2. As you find the products you wish to purchase, simply click on the "Add To Cart" button under the product overview. This will take you to an add to cart page. There you can adjust quantities; then click on "Add to Cart" to continue.
3. This will take you to your Shopping Cart page titled ProgressiveDoctors.com (parent company). Here you may delete items, edit quantities, complete order or continue shopping. When you are ready to checkout, click on the "Complete Order" button. This will take you to our Secure Processing Area where you will fill out your shipping information. At this point you will see a closed lock in the lower right hand corner of your screen, indicating a secure site.
4. Next, click on the Submit Shipping Information button. This will take you to the final Invoice review page where you will submit your preferred payment information (Visa, Mastercard, Discover or American Express). That's it!
5. We also accept orders by Phone and Personal Checks, Money Orders or Cashier's Checks by Mail. Please see Contact page for address and phone number.

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Shipping Rates & Policies

We have a simple and reasonable shipping policy:
Domestic S & H $5.85; International S & H $8.95.

Please allow between 3-5 business days for Standard Domestic delivery. International may take a little longer. Should anything unforeseen arise, we will send you a discreet email.

Upon purchasing and shipment of your order you will receive a confirmation email.

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Payment Methods

We currently accept Visa, MasterCard, Discover and American Express using our 128-bit SSL
Secure Server. When you enter in your personal information, including your credit card number, you are using a secure connection that encrypts your transaction, making it unreadable to anyone but our credit card authorization company.

Your credit card statement will be billed from: "Progressive Doctors", Parent Company of
TheNaturalSanctuary.com.

If you want to use a Money Order, Cashier's or Personal Check instead of a credit card, send it with an itemized list to the business address on the Contact page; please include your return address and day time phone number. Should a products price change, the original price will be honored if order is received within 7 days of the date of the posted price change.

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Return Policy / Guarantee

Products that are not opened may be returned within 30 days, with no questions asked.
However, because of the sensitive nature of our products, there are some restrictions to our return policy:
Open products, that are defective, must receive a confirmation email telling us there is a problem, within 30 days of your order before we can accept your return. The customer assumes the responsibility for all return shipping charges. Non-defective open items are not returnable. We feel this policy is fair due to the fact that by no means, can we ever resell a returned or opened product.

Should you have any further questions regarding our policy, please email us at: CustomerService@TheNaturalSanctuary.com.

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View Or Edit Your Shopping Cart

Go to the Checkout Register